Software Engineer - Support

Orlando, Florida, United States · Engineering

Description

We are developing world leading game-based military simulations for major NATO powers and their allies. We are constantly looking for ways to advance the whole industry, using the latest technologies and trends (such as whole world simulation, virtual reality and motion tracking).


Position Overview

Responsible for delivering solutions and care to Tier 3 (end of line) technical support issues. Tier 3 represents complex technical issues which are ultimately escalated to the development teams and require engineering knowledge and active customer communication and expectation management to resolve. Tier 3 Technical Support Engineers are eloquent diplomats with an engineering background who are obsessed with customer satisfaction and enjoy solving complex issues.


Key Areas of Responsibility


Management

Process

Requirements

Knowledge

Preferred

Benefits


Bohemia Interactive Simulations, Inc. (BISIM) is an Equal Opportunity/Affirmative Action Employer. Our Company is committed to equal employment opportunity for all applicants and employees without regard to gender, gender identity, sexual orientation, race, color, religion, national origin, genetic information, age, disability, veteran status, or any other legally protected status.

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